Refund policy
RETURN AND REFUND POLICY — Witts End Custom Designs
Standard (Non-Personalized) Products
Returns on standard, non-personalized products are accepted within 7 days of delivery. Items must be in their original, unused condition. To initiate a return, please contact us at support@wittsendcustomdesigns.com with your order number.
Personalized & Custom-Made Products
Because personalized and custom-made products are created specifically for each customer, returns or refunds for change of mind are generally not accepted once production has begun.
However, we stand behind the quality of our work. If your order arrives damaged, defective, or materially different from the approved design or order specifications, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs. We will review the concern and, when appropriate, offer a repair, replacement, refund, or other reasonable resolution.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted as soon as possible. Orders may be modified or canceled before production begins, subject to any nonrecoverable costs already incurred. Once production has started, cancellation or modification may no longer be possible. Additional charges may apply to approved changes requiring new materials, artwork, or production work.
This policy does not limit any rights customers may have under applicable consumer protection laws.
For full details on our personalized product policies — including design proofs, material variations, and customer responsibilities — please see our Disclaimers page.
Contact Us Witts End Custom Designs Website: www.wittsendcustomdesigns.com Email: support@wittsendcustomdesigns.com
Please include your order number when contacting us about an existing order.